Frequently Asked Questions
Everything you need to know about our science-backed skincare and sustainable rituals.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor its progress via our shipping partners.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to the personal nature of skincare, we cannot accept returns on items that have been opened or tested.
Are your products cruelty-free and vegan?
Yes, all Dieux products are 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients.
How often should I replace my Forever Eye Masks?
With proper care and cleaning after each use, your Forever Eye Masks are designed to last for years, significantly reducing waste compared to single-use patches.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international territories. Shipping rates and delivery times vary depending on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.